If your association has plans to engage professional management, you must select a company that’s the best fit for your community. This article covers all the traits of the finest HOA management companies to help you in your search. Before we get to that, let’s look at the role of HOA Management Company.
What’s the Role of HOA Management Company?
If you are reading this, you probably want to understand HOA management companies’ roles and how they can help your association. HOA Management Companies have a group of professionals whose responsibility is to enforce the Home Owners Association policy. Besides, they ensure that integrity policy is implemented and followed.
These management professionals enhance communication among board members, not to mention that they assist in daily operations. Actually, HOA Management Company doesn’t mean the existing HOA board, but it involves adding more board members to existing members.
In short, HOA management companies play the following roles;
- Offer administrative services
- Handle accounts receivable
- Enforce environment-friendly practices
- Help in site management
- Encourage unity and togetherness in the community.
- Provide accounting services, among others
With that in mind, let’s look at the qualities that define HOA Management Company that stays at the top of the game;
- Skilled and experienced
A top-notch HOA management company features advanced skills and is highly experienced. The two qualities are inseparable. These qualities enable a management company to offer services effectively.
Therefore, you should go for a company with in-depth knowledge of community association management. The company should portray expertise in administration, insurance, communications, strategic planning, and administration.
The manager of the HOA Company must have licenses and certifications to prove from popular organizations like Community Association Institute (CAI)
Years of experience plus high-level education and training means that the HOA management company can implement policies that will trigger the growth of your community.
- Attentive to detail
Being attentive to detail is a major quality among HOA Management Company. That’s because they will be dealing with HOA operations that call for efficiency.
If a company is attentive to detail, they’ll ensure no careless mistakes in all their paperwork, not to mention that they’ll keep everything updated and secure. A good management company will create schedules and checklists. They’ll also come up with maintenance plans to ensure that everything runs smoothly.
Attention to detail enables the stakeholder to identify minor issues and fix them beforehand to avoid potential damage if such mistakes aren’t corrected. Note that a competent HOA management company will help you save money.
- Good communicators
Great HOA management companies are excellent communicators. After all, effective communication is the heart of successful association management. A good HOA management company will maintain good communication with homeowners, employees, vendors, and board members.
Note that communication breakdown makes it impossible for HOA management to play their role effectively. Besides, they’ll miss deadlines and miss the goal. If that happens, all your operations will be affected negatively. With that in mind, only pick a HOA management team that’s communicated effectively.
You’ll know if they are excellent communicators if they can effortlessly explain HOA roles and responsibilities, assign tasks effectively, provide accurate and timely feedback, and train board members. They should also have skills to settle disputes among homeowners, among other things. With such a company in the picture, your investment in professional management will be worth it.
- Good at customer service
If you find a HOA management company with all the qualities mentioned so far but sacks in customer service, that’s not the best pick. That’s a sign that they’ll have fewer customers. A good management company understands the need for excellent customer service to increase its loyal customer base. The aim is to create a friendly working environment to strike long-lasting customer relationships.
- Highly flexible
A good HOA management company must be flexible enough to embrace changes. New trends are released to the market daily, and so the best pick should adjust to such changes with ease. A rigid management company with outdated operation strategies will scare away home buyers. So, adaptability quality cannot be overlooked in a HOA management team. If the team is open to new changes, your community is bound to grow.